Mobile Phone service in Africa.
Tanzania which is located in the Africa region had imposed $0.6 monthly tax on all mobile phone SIM card users in their country from July 1st. The new tax is expected to hit the low income makers of around 8 million in that country. It will hit them hard as these people used to spend less money that the imposed tax for communication in any given month is criticized by the citizen.
Tanzania’s government had informed the mobile phone carriers to fulfill their promises for better mobile phone service for the people and those who violate this may be charged under the criminal law that can lead to penalties and prison sentences on mobile phone operators.
Mean while in Zambia their Information and Communication Technology Authority who are the country’s telecom regulators went to courts against their mobile phone service providers which includes MTN, Airtel and Zamtel for alleged poor quality of services. According to them, the mobile carriers are in a position of criminal in nature as the customers were being exploited. This include failing to meet the minimum quality of service and failing to comply with provisions of quality of service guidelines where network congestion, connection outage, call drops and lack of network availability are some of the problems that Zambian mobile phone users are facing.
Uganda another country in the Africa region, their telecom regulators Uganda Communication Commission (UCC) has warned to impose sanctions against mobile phone service providers who are in serious and repeated breach of the operating license by not providing good quality phone service.
The main cause for the poor service by the mobile phone carriers in this region are their price war with their competitors in these countries. For the last two years there are heavy price cut for the mobile phone usage and people can talk for log minutes by paying less money for the phone call. This on hand increased the client base for the operator. But their income had dropped rapidly which in turn affects the phone carriers to provide better service in this region. Heavy electricity bill, increased administration cost, advertising are other things that are affecting them from providing service with out call drops, no signal and other main problems.
Most of the African Governments understand that their country mobile phone service is in bad condition. So one by one these countries are beginning to show interest to take care of these problems through their telephone regulatory commissions by warning the carriers. So in one or two year’s time these companies are expected to provide mobile phone and data service in better standard as in the developed countries.
Of course the prices too should be regulated by the telephone regulatory commissions in this region.